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  • 重庆时时彩杀号定胆:customer service

    重庆时时彩真的有吗 www.pwau.com.cn Baozun customer service distinguishes itself from traditional customer service concepts such as customer care, after-sales service and call centers. Baozun Customer Service provides new-generation integrated customer service capabilities for e-commerce businesses. In addition to satisfying customer consultation, after-sales service requirements and complaints processing in the general sense, today’s customer service is fully integrated into the entire consumer journey and engages with the customer at every step. These features empower brands for direct consumer facing from customer service perspective.

    Service scope & Management mechanism

    Dedicated customer service

    Dedicated customer service

    Baozun has set up a dedicated customer service team for each brand to serve their official website malls and platform online stores (such as Tmall, JD.com, WeChat). This ensures that the service team has specific knowledge about the attributes of each brand, as well as the product characteristics and related processes. This safeguards the consumer experience, effectively conveys the brand message, and protects and promotes the brand image. We do this in a number of ways:

    • Shopping communication guide.
    • Timely information and consultation.
    • Collaborative order tracking.
    • One-stop after-sales support.
    Unified management system

    Unified management system

    Baozun exercises centralized management over its respective customer service teams. This makes customer service management more simple, fair and effective, thus optimizing the overall online operation. We do this through:

    • Systematic performance management
    • Standardized and professional training.
    • Service quality tracking and monitoring.
    • Upgraded customer complaints management.

    Core competitiveness

    Our continual investment in technology allows for a more scientific and technologically advanced method of customer service. By leveraging data and experience amassed over the years, coupled with technology and innovation, Baozun consistently gives improves consumer experience in new and innovative ways.

    Featured tools

    With the constant improvement of ERP and the rapid development of AI technology, Baozun has significantly improved the level of automation, communication efficiency and inquiry-to-sales conversion rate through customized professional training supported by tools and data.

    Excellent Cases

    The Baozun customer service team has a extensive managing and operating experience in both brand satisfaction and sales performance increasing.

    Unified management case of Philips

    Successfully increased brand preference and sales performance

    Background

    • Philips has one Tmall flagship store and over 20 distributors.

    Challenges

    • With plenty of distributors, Philips needed an unified management system to improve the service competitiveness of their customer service team.

    Solutions

    • We established and improved three key services:
    • humanization (communicate by standing in customers’ position);
    • professionalism (give professional advice through systematic training); and
    • tools (use intelligent tools to achieve timely responses).

    Final results

    • We helped the Philips official flagship store win the title of “King Shop” of the year 2017 on the important 11/11;
    • The customer service conversion rate in 2017 increased 30% over last year; and
    • The proportion of their customer service sales was 50% higher than last year;

    The case of dedicated customer service for NIKE

    Help the brand with all-round improvement of sales and customer satisfaction

    Background

    • The Nike T-mall official flagship store is one of the fastest growing Nike online store in the world, and has been well received by consumers.

    Challenges

    • The transaction volume reached its yearly peak, staff and services faced overwhelming pressure.
    • Effective teamwork was difficult.

    Solutions

    • With the Smart Robot covering 73% of the workload, we completed 2.1 million online consultations in total;
    • With precise onsite management, contingency plans and special group establishment for after-sales service in warehouses, we improved the efficiency of processing difficult parcels.

    Final results

    • The Baozun operation system, with its high levels of integration and collaboration, increased sales and overall customer satisfaction for Nike.
    • Through complete and precise process design and customer service team management, the flagship store achieved leading after-sales processing efficiency. This was shown by a letter of acknowledgement issued by the chief customer experience officer of Alibaba; and won the award of Ultimate Experience Store for the year 2017. The Nike flagship store became the first clothing-category store on T-mall to hit a sales record, breaking 1 billion RMB in one day on 11/11/17.
  • 绿地申花公布新队徽 豹子头回归增加1993受好评 2019-05-14
  • 《中国神话的生态伦理审视》简介 2019-05-13
  • 王云飞:打美军我们东海弱,南海强!凤凰军机处 2019-05-13
  • 南非办“武林大会” 看看中国文化在国外有多火 2019-05-12
  • 城市网站传播力2017年9月榜 大洋网第三季度保持领先! 2019-05-11
  • 又一国家对中国游客实行落地签 有你意想不到的五星级野奢体验 2019-05-10
  • 纪念人民日报创刊70周年改革开放40周年美术活动 2019-05-09
  • 他帖子里的出重拳扫黑恶反映了现实的残酷性,像是打土匪一样紧张 2019-05-08
  • 民众应对二维码的安全性加以警惕,注意防范街头的扫码推广,不要轻易去扫码。 2019-05-07
  • 广州市天河区人民法院公告专栏 2019-05-06
  • 打造“飞行陆军” 陆军通用直升机“直-20”细节曝光 2019-05-06
  • 客观事实及其规律是一切理论的基础,任何理论都是客观事实及其规律的反映,它们只有符合客观事实及其规律才是正确的,否则便是错误的。 2019-05-05
  • 北京:人像识别  在逃人员火车站落网 2019-05-04
  • 河北:举报环境违法行为最高可奖励5万元 2019-05-03
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